FAQ
Questions we get a lot
If your question isn't here, call or text us. We answer the phone.
- How quickly can you respond to a hot tub issue?
- For maintenance contract customers, same-day response during business days, most issues resolved within 4 hours. For one-off calls, usually within 24 to 48 hours depending on schedule. In peak season we prioritize cabin turnover deadlines.
- Do you do hot tub electrical work?
- We service everything inside the hot tub equipment bay: heater elements, pumps, control packs, jets, ozonators. We do NOT do permanent electrical wiring beyond the cord or breaker. That requires a licensed Oklahoma electrician. If you need both, we'll coordinate with one.
- What brands of hot tubs do you service?
- Master Spas, Hot Spring, Bullfrog, Caldera, Sundance, Jacuzzi, Cal Spas, Coleman, Aquarest, Lifesmart, plus box-store and generic brands common in cabin builds. If you can name the brand, we can usually source the parts.
- How often should a hot tub be drained?
- Rough formula: total dissolved solids divided by 3 times daily bathers. For an STR cabin with 4 bathers per day, that's about every 90 days. Residential tubs are typically 4 to 6 months. We can audit your usage and recommend a schedule.
- Do you offer contracts or just one-off service?
- Both. Most of our work is recurring maintenance contracts for cabin owners and property managers (weekly or biweekly visits, fixed per-cabin pricing, full documentation). We also handle one-off repair, cleaning, and drain & refill calls.
- What does a drain & refill cost?
- $200 to $325 typical for a single tub, depending on size and access. Add $25 to $60 if the filter is past its life. Lower per-tub pricing for cabins on a recurring schedule.
- Do you carry insurance?
- Yes. $1M general liability. We provide certificates of insurance to property management companies on request.
- Will you work with my property management company?
- Yes. We integrate with most major PM tools (Hospitable, Guesty, OwnerRez, Streamline) for visit notes. Tell us your stack on the first call.
- What if my hot tub problem is urgent and I'm a guest, not the owner?
- Get the cabin owner or property manager to authorize the service call. We can't bill guests directly for cabin repairs, but if your host approves, we can usually get there same day in season.
- Do you do work outside McCurtain County?
- Sometimes. Call us. Most jobs in surrounding counties are workable if the timing fits an existing route.
- Can you remove and replace a hot tub entirely?
- Removal yes (we have the truck and tools). Replacement we don't sell new tubs, but we can prep the site, disconnect the old unit, and coordinate with whoever delivers the new one.
- Do you do pool service?
- Not currently. Hot tubs only.
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